Refund&Return Policy

Refund

Don’t Love It…You’re Free To Return It.

If you don’t love it, return it. Diluio is committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 30 days of time of purchase and receive a full refund for the price of the product.

Shipping charges will not be refunded. Diluio does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees. We will issue your refund within (12-24) hours of receiving the returned merchandise.

RETURN INSTRUCTIONS:

  1. Ship the products back to our return facility at: 6849 Permian Ln, Fort Worth, TX 76137, US(We do provide a FREE RETURE LABLE currently so please make sure the information is accurate when you send it.)
    IMPORTANT: PLEASE WRITE YOUR NAME AND ORDER NUMBER ON THE OUTSIDE OF THE BOX
  2. Emai via [email protected] to let us know your order number and to give us confirmation that the canvas you want to return is in the mail en route to us. (IMPORTANT: ORDER NUMBER MUST BE INCLUDED)
  3. Once received we will ensure the products is not damaged and then help you 1-on-1 with the process of getting your refund or exchange, which will be processed 12-24 hours after receiving the returned merchandise.

BE SURE TO SAVE YOUR RETURN LABEL RECEIPT FROM THE POST OFFICE YOU HAVE PROOF OF RETURN.

Return

Please use registered mail with online delivery tracking number to return the goods. If the returned order cannot be tracked during transportation, we cannot guarantee safe receipt. I hope you understand this.
In the following cases, you will be responsible for paying the transportation cost of the returned item.

The order is incorrect:
If you order the wrong product or an incorrectly sized item, you will need to replace the shipping fee (to and from our warehouse). If you choose to refund, we will refund the original product price.

Unwanted items:
If you no longer need the item, please contact us within 30 days of time of purchase.

For more details, please feel free to reach out via:

Address: 6849 Permian Ln, Fort Worth, TX 76137, US
Email：[email protected]
Phone: +1 (972) 861-2677